Server Configuration
Setting up and adjusting server roles, settings and services.
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Server Support & Migration
Configuration, permissions, troubleshooting and carefully planned migrations.
Overview
Server Support & Migration
Support for server configuration, access permissions, service troubleshooting and planned migrations.
Each project begins with a review of your existing environment, backup arrangements and potential downtime, so changes are planned rather than rushed.
What We Help With
Typical requests
Access Permissions
Managing user access, groups and folder permissions.
Service Troubleshooting
Investigating services that fail to start or stop responding.
Planned Migrations
Moving services or data to new hardware or platforms, with a clear plan.
Backup Arrangements
Reviewing backup arrangements before any significant change.
Downtime Planning
Identifying potential downtime and scheduling work to suit you.
Migration Projects
Every migration starts with a review
Before a migration begins we review:
- Your existing environment and the services it provides
- Your current backup arrangements
- The potential downtime and the best time to carry out the work
- The scope, deliverables and pricing of the project
Our Process
How we work
01
Tell us what is happening
Contact us with a description of the issue, your device or system details, and any relevant error messages or screenshots.
02
Agree on the work
We assess whether remote assistance is suitable and confirm the scope, pricing and session arrangements before starting.
03
Authorise the connection
If remote access is needed, we guide you through the connection process. Access takes place with your permission, and you can ask us to pause or end the session.
04
Review the outcome
We explain the work completed, any remaining issues and the recommended next steps. Additional work is discussed with you before proceeding.
Get Started
Need help with your technology?
Describe the issue or project, and we will help you determine the next step. Support is available 24/7.