Backup Setup
Setting up a backup routine suited to your files and devices.
Home / Backup & Recovery
Backup & Data Recovery
Backup setup, restore procedures and assessment of lost or inaccessible files.
Overview
Backup & Data Recovery
Assistance with backup setup, restore procedures and assessment of lost or inaccessible files.
Recovery options depend on the condition of the storage device and how the data was lost. We assess the situation and explain the available options honestly.
What We Help With
Typical requests
Restore Procedures
Restoring files and systems from existing backups.
Lost Files Assessment
Assessing deleted, missing or inaccessible files and the options available.
Backup Planning
Backup planning for businesses with multiple devices or servers.
Restore Testing
Checking that backups can actually be restored when needed.
Clear Advice
An honest explanation of what can and cannot be recovered.
Important
Lost important data? Stop and contact us first
If you suspect a failing drive or have lost important data, contact us before installing recovery tools or saving new files to that device. Continuing to use the device can overwrite the data you are trying to recover.
No Guarantees
Do you guarantee data recovery?
No. Recovery depends on factors such as device damage, overwriting and encryption. We assess the situation and explain the available options.
Our Process
How we work
01
Tell us what is happening
Contact us with a description of the issue, your device or system details, and any relevant error messages or screenshots.
02
Agree on the work
We assess whether remote assistance is suitable and confirm the scope, pricing and session arrangements before starting.
03
Authorise the connection
If remote access is needed, we guide you through the connection process. Access takes place with your permission, and you can ask us to pause or end the session.
04
Review the outcome
We explain the work completed, any remaining issues and the recommended next steps. Additional work is discussed with you before proceeding.
Get Started
Need help with your technology?
Describe the issue or project, and we will help you determine the next step. Support is available 24/7.