Remote IT Support. Practical Solutions. Available 24/7.
Computers, networks, software and business systems.
Personal & business IT. Help available any time.
SUPPORT STATUS
Keep your technology working
Keep your technology working with professional remote support for computers, networks, software and business systems.
Ceylon Tech Solution & Suppliers helps individuals and businesses troubleshoot technical problems, configure systems and manage technology with clear guidance at every step.
Technology support built around your needs
Whether you need help with a single device or a wider business system, we start by understanding the problem and agreeing on the work required.
Remote Computer Support
Get assistance with slow performance, application errors, operating system issues, driver problems and everyday computer troubleshooting. We investigate the cause and explain the available solutions.
Learn more →Network & Connectivity Troubleshooting
Resolve issues affecting Wi-Fi, network adapters, DNS settings, VPN connections, shared folders and network printers. We also assist with compatible router and firewall configuration where authorised remote access is available.
Learn more →Software & System Configuration
Help with software installation, updates, email configuration, user settings and device setup. We configure systems around your requirements and help you understand how to use them.
Learn more →Server Support & Migration
Support for server configuration, access permissions, service troubleshooting and planned migrations. Each project begins with a review of your existing environment, backup arrangements and potential downtime.
Learn more →Network Security Support
Review firewall settings, remote access arrangements and device security configurations. We help identify configuration weaknesses and implement agreed improvements.
Learn more →Backup & Data Recovery Assistance
Assistance with backup setup, restore procedures and assessment of lost or inaccessible files. Recovery options depend on the condition of the storage device and how the data was lost.
Learn more →Website, API & Software Solutions
Website development, API integrations and tailored software solutions for business requirements. Project scope, deliverables and timelines are agreed before development begins.
Learn more →IT Consulting
Practical advice on system upgrades, network improvements, remote working and technology planning. We help you choose an approach suited to your requirements and budget.
Learn more →From your first message to a clear next step
Tell us what is happening
Contact us with a description of the issue, your device or system details, and any relevant error messages or screenshots.
Agree on the work
We assess whether remote assistance is suitable and confirm the scope, pricing and session arrangements before starting.
Authorise the connection
If remote access is needed, we guide you through the connection process. Access takes place with your permission, and you can ask us to pause or end the session.
Review the outcome
We explain the work completed, any remaining issues and the recommended next steps. Additional work is discussed with you before proceeding.
Choose the support that fits your situation
One-Time IT Support
For an individual issue or a specific setup task.
View details →Network Troubleshooting
For connectivity and access problems affecting your home office or business.
View details →Business IT & Project Support
For broader requirements involving multiple devices, servers or custom solutions.
View details →Frequently asked questions
Who can use your services?
We assist individuals, remote workers and businesses. Contact us with your requirements so we can confirm whether the requested service is suitable.
Do you provide support 24/7?
Yes. Support is available 24 hours a day, seven days a week. Session timing and response expectations are confirmed when you contact us.
Can you fix every issue remotely?
Some software and configuration problems can be handled remotely. Physical faults, inaccessible equipment and certain security incidents may require local assistance.
Can you troubleshoot routers and business networks?
We can assist with compatible equipment when an authorised remote connection or someone on-site is available. The approach depends on the device and the state of the connection.
Need help with your technology?
Describe the issue or project, and we will help you determine the next step. Support is available 24/7.