Wi-Fi & Local Network
Dropouts, weak connections and devices that cannot join the network.
Home / Networking
Network & Connectivity
Wi-Fi, DNS, VPN, shared folders and network printers — for home offices and businesses.
Overview
Network & Connectivity
Resolve issues affecting Wi-Fi, network adapters, DNS settings, VPN connections, shared folders and network printers.
We also assist with compatible router and firewall configuration where authorised remote access is available.
What We Help With
Typical requests
Network Adapters
Adapter configuration, driver issues and connection settings.
DNS Settings
Websites that will not load, name resolution problems and DNS configuration.
VPN Connections
VPN clients that fail to connect or lose access to company resources.
Shared Folders
Access and permission problems with shared folders on the network.
Network Printers
Printers that cannot be found or will not print over the network.
Routers & Firewalls
Equipment configuration
We can assist with compatible equipment when an authorised remote connection or someone on-site is available. The approach depends on the device and the state of the connection.
- Router configuration
- Firewall rules and settings
- DNS, adapter and firewall configuration
Limitations
Complete outages
A complete connection outage may prevent remote access. If remote support is unsuitable, we will explain the limitation and discuss the next steps — for example, working with someone on-site.
Our Process
How we work
01
Tell us what is happening
Contact us with a description of the issue, your device or system details, and any relevant error messages or screenshots.
02
Agree on the work
We assess whether remote assistance is suitable and confirm the scope, pricing and session arrangements before starting.
03
Authorise the connection
If remote access is needed, we guide you through the connection process. Access takes place with your permission, and you can ask us to pause or end the session.
04
Review the outcome
We explain the work completed, any remaining issues and the recommended next steps. Additional work is discussed with you before proceeding.
Questions
Frequently asked
Can you troubleshoot routers and business networks?
We can assist with compatible equipment when an authorised remote connection or someone on-site is available. The approach depends on the device and the state of the connection.
Can you fix every issue remotely?
Some software and configuration problems can be handled remotely. Physical faults, inaccessible equipment and certain security incidents may require local assistance.
Get Started
Need help with your technology?
Describe the issue or project, and we will help you determine the next step. Support is available 24/7.